Delivery

Acknowledgement letters or receipts of your donations or online bookings, where applicable, will be sent out within 3 working days – please allow adequate extra time for delivery if you have requested these as hard copies. (Please note that if you have chosen to receive an electronic PDF Letter or receipts this will be prepared for you personally to ensure accuracy and will therefore not be sent immediately.)
If Special Delivery (where offered) is paid for, please provide a delivery address where someone will be available to receive the package.

Cancellations and Refunds

As a charity and nonprofit NAC SEA Relief cannot cancel or refund any donation or payment other than payments taken in error. (Those with proof of the payment taken in error). If the wording on your Receipt or Letter of acknowledgements is not as you requested please let us know and we will send a replacement free of charge.

Where a refund is claimed in error we will process the refund as quickly as possible, but please allow up to 30 days for us to do so. Please note that as a charity and nonprofit, NAC SEA Relief cannot refund any donation other than payments taken due to an error on NAC SEA Relief’s part.

Privacy and Data

When you submit your donation or order you are allowing NAC SEA RELIEF to use your personal details for the purpose of processing your payment. In the event that there is a problem with your donation or order, we will communicate with you via email, telephone or letter. Any information you have given us will be used only to provide the service you have requested and will not be disclosed. No financial or Credit Card details are stored.